KELTRON (A Govt. of Kerala Undertaking) BigLeap Corporate and Campus Connect Program (KBCCP) is organizing a Recruitment Drive for 2013 / 2012 / 2011 batch pass-outs . Please find below details of recruitment
Position:
IT Help desk - Technical Support Associate
Education: BE / B.Tech, MCA Any Graduate (10+2+3), Any Post Graduates, Diploma Holders (10+2+3) with an aggregate of 55% Marks.
Selection
Mode: Interview
YEAR OF PASSING: 2011/2012/2013 batch pass outs only
Location: CALICUT & COCHIN
DATE: 20th and 21st APRIL 2013 @ CALICUT
VENUE: JDT islam campus,Vellimadukunnu,Calicut
DATE: 23rd and 24th APRIL 2013 @ COCHIN
VENUE: UCAS (University College of Applied Science),
Behind Changampuzha Park, Edappally, Cochin,Kerala.
REOPRTING
TIME: 8.30 AM
Job
Summary:
Candidate
Profile:
•
Candidate should
have B.Tech/M.Tech(CSE,IT,ECE,EEE,E&I,E&T)/MCA/PGDCA degree.
•
Candidate should
have completed minimum of 15 years of formal education.
•
Candidates
shouldn't have any backlog at the time of IBM process.
•
Candidate should
have good communication skills.
•
Candidate should
have good knowledge on Computer Hardware and Networking concepts.
Job
Description:
1
.Providing Voice support to IBM Internal End Users and External
Commercial Account End Users across North America, EMEA & AP. The
job will require you to handle inbound calls / emails / chats
regarding technical issues for end users.
2.
Remote Infrastructure support delivery
3.
Perform problem cause analysis
4.
Resolve routine customer problem
5.
Ability to Identify Opportunity & Implement Process Improvements
6.
Has technical experience and skills in the areas of problem
determination, creativity and analysis.
7.
Ability to meet a set of defined account agent productivity
measurements.
Mandatory
Skills: