IBM Off-Campus Recruitment Drive 20th & 21st APRIL 2013 @ CALICUT - 23rd & 24th APRIL 2013 @ COCHIN‏

KELTRON (A Govt. of Kerala Undertaking) BigLeap Corporate and Campus Connect Program (KBCCP) is organizing a Recruitment Drive for 2013 / 2012 / 2011 batch pass-outs . Please find below details of recruitment

Position: IT Help desk - Technical Support Associate

Education: BE / B.Tech, MCA Any Graduate (10+2+3), Any Post Graduates, Diploma Holders (10+2+3) with an aggregate of 55% Marks.

Selection Mode: Interview

YEAR OF PASSING: 2011/2012/2013 batch pass outs only

Website: www.kbccp.org

Location: CALICUT & COCHIN

DATE: 20th and 21st APRIL 2013 @ CALICUT
VENUE: JDT islam campus,Vellimadukunnu,Calicut

DATE: 23rd and 24th APRIL 2013 @ COCHIN
VENUE: UCAS (University College of Applied Science),
Behind Changampuzha Park, Edappally, Cochin,Kerala. 

REOPRTING TIME: 8.30 AM

 

Job Summary:

Candidate Profile:

•           Candidate should have B.Tech/M.Tech(CSE,IT,ECE,EEE,E&I,E&T)/MCA/PGDCA degree.

•           Candidate should have completed minimum of 15 years of formal education.

•           Candidates shouldn't have any backlog at the time of IBM process.

•           Candidate should have good communication skills.

•           Candidate should have good knowledge on Computer Hardware and Networking concepts.

Job Description:

1 .Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.

2. Remote Infrastructure support delivery

3. Perform problem cause analysis

4. Resolve routine customer problem

5. Ability to Identify Opportunity & Implement Process Improvements

6. Has technical experience and skills in the areas of problem determination, creativity and analysis.

7. Ability to meet a set of defined account agent productivity measurements.

Mandatory Skills:

# Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
# Browser Support - Internet Explorer
# Strong computer skills required
# Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
# Excellent oral and written communication skills.
# Excellent customer service orientation
# Neutral accent

GENERAL SKILLS AND CRITERIA:

• Must have good communication skills
  
• Must have knowledge on Computer Hardware and Networking concepts
  
•  Must be willing to work in Shifts
  

Selection Process:

•           Written Test

•           Group Discussion

•           Technical Interview

•           HR Round

DOCUMENTS REQUIRED:

• Marks Sheets
  

1.      Highest Degree (for all the semesters)

2.      XIIth

3.      Xth

• Resume
  
• Passport Size Photo
  
• Photo ID Card (Driving License / Passport / Voter ID card / College ID proof )
  

If candidate is employed in any of the company, please bring

1. Present organization offer letter
   
2. Last 3 months pay slip / hike letter.
   

TERMS AND CONDITIONS

• For attending the Campus Interview, the candidates should make their own arrangements.
  
• Students who have appeared for the On-campus or Off-campus interview of the concerned company within the time period of three months are not eligible to participate in the concerned organization drive.
  
• Any irregularity / Mal practices / in any form of recommendation will be treated, as Disqualification.
  
• The decision of the GM, KSEDC Ltd. will be final in all matters. 
  
  For More Details – visit www.kbccp.org / Call KBCCP 09037360286 / 09061560223 (9am to 6pm) on working days 
  

As a precaution against unexpected exigencies, candidates are advised to check our web page before proceeding to the test venue