Walk- in in HCL for Customer Support Executive -Career Notification 2013

Company Name: HCL Infosystems Ltd.
Position: Customer Support Executive, Opening(s): 50
Education: Any Graduate - Any Specialization, B.Tech/B.E. - Any Specialization

Experience: 0 to 1 Year
Selection Mode: Interview

Website: www.hclinfosystems.com
Location: Noida

Job Summary :

Profile:

Responsible for handling the issues from the customer.

Take inbound based voice calls.

Resolve the issues and provide trouble ticket to the customer.

Make entries in the CRM regarding the issue and the resolution offered.

Update the CRM on a daily basis.

Escalate/ transfer the call to L2 Handling in case of further assistance is required for closing the issue.

Skills:

·         Excellent Communication Skills with an ability to convince.

·         Effectively introduce products & services

·         Understand customer tones & be deft in handling customer queries

·         Problem solving Skills

Interview Date: 21st, 22nd, 23rd, 24th and 25th January 2013.

Interview Time: 11.00 AM to 4.00 PM

Interview Venue :

HCL Infosystems Limited

D-233, Sector 63, Noida